The item should be returned by way of a reputable shipping carrier, the shipment should be insured, and it should have a tracking confirmation or some method of delivery confirmation. Freight on merchandise being returned is to be prepaid. A Return Merchandise Authorization number (RMA#) will be provided once the RMA is approved by the supplier and must be marked on the outside of the shipping box for product returns. To speed the process up, please provide all photos before submitting the refund request.Ģ. *Note* if item is damaged, incorrect, defective, etc pictures of the item will be requested by the supplier. Instructions on how to do so can be found here: - after the request has been submitted, supplier will approve/deny the refund request within 24-48 hours First, the buyer will need to file a refund request on the item through their Doba account.
Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.ġ. To return an item, a Refund Request must be submitted to the supplier. Original shipping charges are not refundable and you will be responsible for the carrier's return shipping charges back to us or our distribution center. If your order is returned to us or our distribution center and there was no error on our part, than your item can be considered returned and you will be refunded minus a 20% restocking fee.
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